Shipping policy

Effective Date: July 17, 2026

Welcome to Emarzo. We are committed to delivering your orders quickly, safely, and efficiently. Please read our shipping policy to understand how we process and deliver your purchases.

Shipping Coverage

We currently ship to customers across the United Arab Emirates (UAE).

For international shipping inquiries, please contact our customer support before placing your order.

Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or UAE public holidays will be processed on the next business day.
  • During peak seasons, promotions, or public holidays, processing times may be slightly longer.

Delivery Time

Estimated delivery times:

  • UAE: 2–5 business days

Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and the selected shipping method.

Free Shipping: We may offer free shipping on selected products, promotional campaigns, or orders meeting the minimum purchase requirement displayed at checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where available), allowing you to monitor your delivery status.

Delivery Attempts

Our courier partners will make reasonable delivery attempts. If delivery cannot be completed due to an incorrect address, unavailable recipient, or failure to respond, additional delivery charges may apply.

Incorrect Shipping Address

Please ensure your shipping address and contact information are accurate before completing your purchase.

Emarzo is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Delayed Deliveries

While we strive to deliver every order on time, occasional delays may occur due to:

  • Weather conditions
  • Public holidays
  • High order volumes
  • Courier service disruptions
  • Customs or government requirements (where applicable)

We appreciate your patience and understanding if such delays occur.

Damaged or Missing Items

If your package arrives damaged or items are missing, please contact us within 48 hours of receiving your order. Include:

  • Your order number
  • Photos of the package and damaged item(s)
  • A brief description of the issue

We will review your request and work toward a suitable resolution.

Lost Packages

If your package appears to be lost in transit, please contact us. We will coordinate with the shipping carrier to investigate and provide an update.

Contact Us

If you have any questions about shipping or your order, please contact us:

Emarzo

Website: www.emarzo.shop

Email: info@emarzo.shop

Customer Support: Please use the Contact Us page on our website or email us for assistance.

Thank you for shopping with Emarzo. We appreciate your trust and look forward to serving you.