Refund policy
Effective Date: July 17, 2026
Thank you for shopping at Emarzo. We want you to be satisfied with your purchase. If you are not completely satisfied, we're here to help.
Return Eligibility
You may request a return within 14 days of receiving your order if:
- The item is unused and in its original condition.
- The item is in its original packaging.
- Proof of purchase is provided.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Personal care and beauty products that have been opened or used.
- Hygiene products.
- Gift cards.
- Downloadable digital products.
- Clearance or final sale items.
- Customized or personalized products.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the product
- Photos of the packaging
We will review your request and provide an appropriate solution, which may include a replacement or refund.
Refunds
Once your returned item is received and inspected, we will notify you of the outcome.
Approved refunds will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Shipping charges are generally non-refundable unless the return is due to our error.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our mistake or a defective product.
Contact
Email: info@emarzo.shop
Website: www.emarzo.shop